PDF Import Does not work

Support Crash Information
1

Hi everyone,

My PDF Import tool has stopped working. I am using the latest PlusDesignBuild, but nothing happens when I click on the ‘PDF Import’ icon. The pop-up tab/screen does not open. I have tried resetting the workspace, changing the resolution, and using a different monitor, but nothing has worked. It’s still stuck.

How can I fix this?

Thank you.

2

Hi user32,

I’m not able to replicate the issue but it is very odd. Does a message come up in the Ruby Console when you try to open the tool? If it does, can you please copy the code & send it across? To do this, go to Extensions > Developer > Ruby Console & open the tool.

We’ve also just release a new version (v24.4) so I’d also recommend installing this version & see if it fixes the issue.

3

Hi Grant,

Its stuck somewhere in the back end, it was working fine, but few days ago i kept importing some plans and then it just stopped popping up, now nothing happens when i click on PDF icon.
Nothing comes to Ruby Console.

It’s annoying not being able to use it.

4

Hi user32,

Another possibility is that the dialog is opening but appearing somewhere off the screen for some reason. If you follow the below steps & it should fix the issue.

  1. Close all running Sketchup windows.
  2. In a File Explorer, enter %LocalAppData% in the address bar at the top (see image below for more details).
    File Explorer Entering AppData
    File Explorer Entering AppData1115×540 49.7 KB
  3. Follow the path below & delete the file highlighted in bold.
    SketchUp → SketchUp 2024 → SketchUp → PrivatePreferences.json
  4. Start Sketchup & open the PDF Tool.
5

That was the problem, i can see it now…

Thank you Grant, good to have you here.

6

Are you using PC or Mac? @Grant

7

I’m using Windows (PC), I haven’t come across this issue on Mac yet.